Cancellation Policy

At Jazi Kreations, we understand that plans can change unexpectedly. While we strive to accommodate our clients to the best of our ability, cancellations can impact our schedule and resources. Therefore, we have established the following cancellation policy:

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Cancellation Timeframe:

• For orders requiring advance notice (e.g., custom cakes, large orders), we kindly request a minimum of two weeks notice for cancellations.

• For orders with shorter lead times (e.g., standard menu items), we appreciate as much notice as possible.

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Cancellation Fees:

• Cancellations made within the designated timeframe will not incur any cancellation fees.

• Cancellations made outside of the designated timeframe may be subject to a cancellation fee, which will be communicated to you at the time of cancellation.

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Refunds:

• If applicable, any payments made for cancelled orders will be refunded in accordance with our refund policy.

• Refunds may be subject to deductions for any expenses already incurred in preparation for your order.

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Emergency Situations:

• We understand that emergencies can arise, and we will make exceptions to our cancellation policy in such cases. Please contact us as soon as possible if you encounter an unexpected situation.

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Communication:

• We kindly request that all cancellations be communicated directly to us via [email/phone], rather than through third-party platforms or social media channels.

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If you have any questions or concerns regarding cancellations, please don't hesitate to reach out to us. We're here to assist you and ensure that your experience with Jazi Kreations is as delightful as our desserts.

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